Legal
Terms & Conditions
These Terms govern your use of DNinja services, including domain registration, hosting, custom development, design, and consulting work. By engaging us or using the client portal, you agree to these Terms. If you don’t agree, please don’t use the services.
01Acceptance of these Terms
By signing a proposal, paying an invoice, or using the DNinja client portal, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), that you have authority to bind the entity you represent, and that you accept these Terms as the legal agreement between you and DNinja.
02Our services
DNinja provides:
- Domain registration & transfer through accredited registrars.
- Managed hosting on shared and dedicated infrastructure.
- Custom development, including web applications, AI integrations, and mobile apps.
- Design — brand identity, UI/UX, and motion.
- Strategy & consulting — digital roadmaps, AI advisory, and audits.
Specific deliverables, timelines, and prices are defined in the proposal or statement of work (SOW) you sign with us. Where these Terms and your SOW conflict, the SOW prevails for that engagement.
03Your account
You are responsible for keeping your portal credentials confidential, for the accuracy of the information you give us, and for any activity carried out under your account. Notify us immediately at contact[AT]dninja.com if you suspect unauthorized access.
04Billing & payment
Invoices are issued in advance for recurring services (hosting, domains, retainers) and on milestones or completion for project work, as defined in your SOW. Payment is due by the date stated on each invoice. We accept the payment methods listed in the client portal.
Unpaid invoices may incur a late fee where permitted by law. Services for which payment is significantly overdue may be suspended after written notice; suspension does not waive your obligation to pay outstanding balances.
05Renewals & cancellation
Recurring services renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. You can cancel a recurring service from the client portal, or by writing to us, at any time before the next billing date.
Project (one-off) work is not subject to automatic renewal.
06Domain registration
Domain registrations are subject to the rules of the relevant registry (such as ICANN for generic TLDs and the national operator for country-code TLDs). By registering or transferring a domain through us you agree to those registry policies as well as these Terms.
Domain registration fees are non-refundable once the registration or renewal has been submitted to the registry. We will use our reasonable efforts to renew your domains before expiry, but ultimate responsibility for confirming a renewal rests with you.
07Acceptable use
You agree not to use DNinja services to:
- Send unsolicited bulk email (spam) or violate anti-spam law.
- Host or distribute malware, phishing pages, or content that infringes others’ rights.
- Mine cryptocurrency on shared hosting or otherwise consume resources in a way that harms other clients.
- Attempt to gain unauthorized access to any system, network, or account.
- Publish content that is illegal where it is hosted or where it is accessed.
We may suspend or terminate services without refund if you breach this section.
08Restricted jurisdictions
DNinja complies with applicable economic sanctions and trade-control laws. We do not offer, provide, or process services for any customer located in, ordinarily resident in, or operating from countries or regions subject to comprehensive sanctions or embargoes — currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine — nor for any person or entity on a relevant denied-parties or specially-designated-nationals list.
By engaging us you represent that you are not located in, organized under the laws of, or controlled by parties in any such jurisdiction or list, and that you will not use our services to provide goods, services, or payments to, from, or within any such jurisdiction or to any such person or entity.
We may, at any time and without liability, decline to onboard, suspend, or terminate any account where we determine, in our sole judgement, that providing services would or could violate any applicable sanctions or trade-control law. The regions listed above are illustrative of the comprehensive-sanctions regime and are not exhaustive; this list may change as sanctions evolve.
09Intellectual property
Unless otherwise agreed in writing, on full payment of the relevant invoice you receive a perpetual licence (or, where stated in the SOW, assignment of ownership) of the final deliverables produced specifically for you.
DNinja retains ownership of its pre-existing methodologies, code libraries, design systems, and tools. Where these are incorporated into your deliverable, you receive a non-exclusive licence to use them as part of that deliverable.
Content you provide to us (text, images, brand assets) remains yours; you grant us the licences we need to perform the services.
10Warranty & liability
We deliver our services with reasonable skill and care, and our hosting infrastructure is engineered for high availability. Specific service-level commitments, where applicable, are stated in your SOW.
To the maximum extent permitted by law, DNinja’s aggregate liability arising out of or in connection with the services is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, data, or goodwill.
Nothing in these Terms limits liability that cannot be limited under applicable law (such as fraud or gross negligence).
11Termination
Either party may terminate a service for material breach if the breach is not cured within thirty (30) days of written notice. On termination we will return or delete your data as you reasonably request, except where we are required to retain it.
12Governing law
These Terms are governed by the laws of the jurisdiction stated in your SOW. Where the SOW is silent, the laws of the Province of Quebec, Canada apply. Disputes that cannot be resolved amicably will be submitted to the competent courts of that jurisdiction.
13Changes to these Terms
We may revise these Terms from time to time. Material changes will be communicated by email to active clients and will be posted here with an updated “Last updated” date. Continuing to use the services after a change takes effect constitutes acceptance.
14Contact us
Questions about these Terms? Reach us at contact[AT]dninja.com, or by post via any of the office addresses listed on our Get in touch page.